Cancellation and refund terms for training programs, volunteer registrations, donations, and other services of Indian Heart Association.
Last updated: May 2026
Important Notice: Please read this policy carefully before making any payment. Indian Heart Association follows a strict no-refund policy for donations, registrations, training programs, and eligible services, subject to the exceptions and applicable consumer rights described below.
At Indian Heart Association, we aim to maintain transparency and fairness in all transactions. This Refund & Cancellation Policy explains the terms applicable to payments made through our website or associated online portals for donations, training programs, registrations, services, and physical products.
Donations, registration fees, training fees, application fees, and other payments are generally non-refundable and non-cancellable once successfully processed, except in cases covered by this policy or where a refund is required under applicable law.
Customers and participants are encouraged to review the relevant program details, product descriptions, eligibility requirements, and payment information before completing a transaction.
2.1 Voluntary Donations
Donations made to support public welfare initiatives, emergency medical training, AED deployment, bike ambulances, CPR awareness campaigns, and other charitable activities are generally final and non-refundable once processed, except in cases of duplicate transactions, payment errors, or where otherwise required by applicable law.
2.2 Training and Course Enrolment Fees
Fees paid for professional training, first aid courses, CPR programs, and certification programs are generally non-refundable after successful payment. Non-attendance, a change of personal circumstances, or a request to change batches does not automatically qualify for a refund. Batch transfers or rescheduling may be considered at the Association's discretion, subject to availability and the applicable course terms.
2.3 Volunteer and First Responder Registration
Fees paid for volunteer or first responder registration, ID cards, verification, and associated materials are generally non-refundable once processing or production has commenced, except where a refund is required under applicable law or an eligible payment error has occurred.
2.4 Physical Products
Payments for physical products, including eco-kits, books, brochures, publications, and other materials, are generally non-refundable. However, if a product is delivered damaged, defective, incorrect, or materially different from its description, please contact us promptly so that the issue can be reviewed and an appropriate remedy, such as replacement, return, or refund, can be provided where applicable.
Once an order, registration, donation, or service payment has been successfully completed, cancellation requests are generally not accepted. For physical product orders that have not yet been dispatched, customers may contact our support team to request cancellation. Approval will depend on the order status and applicable terms.
Orders that have already been dispatched, registrations that have been processed, and services that have commenced may not be eligible for cancellation, except where required by applicable law or expressly permitted by the relevant service terms.
If your bank account or payment method has been debited more than once for the same transaction due to a technical issue or payment gateway error, please contact us within 7 days of the transaction.
Please provide the following details to help us verify the issue:
After verification, confirmed duplicate payments will be refunded to the original payment method, where possible, within 7–14 business days. The time taken for the amount to appear in your account may depend on your bank or payment service provider.
If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible after delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging, where applicable.
Our team will review the request and communicate the available resolution. Depending on the circumstances and applicable law, this may include replacement, return, repair, or refund. Please retain the product and original packaging until the review is completed.
Where a refund is approved, it will generally be initiated through the original payment method. Processing times may vary depending on the payment gateway, bank, or card issuer.
Unless otherwise communicated, eligible verified duplicate-payment refunds will generally be initiated within 7–14 business days after verification. Any other approved refund will be processed within the timeframe communicated to the customer, subject to applicable legal requirements.
If an order is not delivered, a course or event is cancelled by Indian Heart Association, or a paid service cannot be provided as promised, please contact our support team for review. Depending on the circumstances, the resolution may include rescheduling, replacement, a credit, or a refund, in accordance with the applicable terms and law.
Delays caused by courier services or other third parties will be reviewed on a case-by-case basis. Nothing in this policy limits any rights or remedies available to customers under applicable law.
To report a duplicate payment, damaged product, non-delivery, or other payment-related issue, please contact Indian Heart Association through the contact details provided on our official website.
Please include your order or registration reference, transaction details, and a clear explanation of the issue. Our team will review your request and respond as soon as reasonably possible.
Indian Heart Association reserves the right to update this policy from time to time. Any revised version will be published on this page with an updated effective date. Changes will be subject to applicable law and will not override rights that customers are legally entitled to retain.
For questions regarding refunds, cancellations, duplicate payments, or product-related concerns, please contact us using the contact information available on our official website.
Indian Heart Association
We are committed to handling payment concerns fairly, transparently, and in accordance with applicable laws and regulations.
Indian Heart Association
50_51 REGAL BUILDING 2ND FLOOR COUNNAUGHT PLACE SANDAD MARG NEW DELHI 11001
Email: info@heartindianassociation.com
National Helpline: 18002022459 | WhatsApp Desk: 8708993422
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