Shipping & Delivery Policy

At Indian Heart Association, we are committed to ensuring that your orders are processed and delivered safely, efficiently, and on time. This Shipping & Delivery Policy explains our order processing timelines, shipping procedures, delivery estimates, and related terms for orders placed through our website.

1. Order Processing

All orders placed through our website are processed within 3 business days of receiving the order confirmation and successful payment, where applicable.

• Orders are prepared and packed carefully before dispatch.
• Orders are generally shipped within 3 business days.
• Orders placed on Sundays, public holidays, or non-working days may require additional processing time.
• Customers will be notified if any unexpected delay affects order processing.

2. Shipping and Delivery Timeline

Indian Heart Association aims to deliver orders across India within 7 business days from the date of dispatch, subject to the delivery location and courier service availability.

• Order Processing: Within 3 business days.
• Shipping: Orders are dispatched after processing and packaging.
• Delivery: Within 7 business days from dispatch, depending on the destination.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.

3. Delivery Across India

We aim to provide delivery services throughout India, subject to courier coverage and service availability at the recipient's address.

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, contact number, PIN code, and other necessary details. Incorrect or incomplete information may result in delivery delays.

4. Shipping Charges

Any applicable shipping or delivery charges will be displayed during checkout before the order is confirmed. If free shipping is available for a particular order or offer, the applicable terms will be communicated on the website.

5. Order Tracking

Where tracking facilities are available, customers may receive a tracking number or shipping confirmation after their order has been dispatched. Tracking information can be used to check the shipment's progress through the relevant courier service.

6. Delayed or Undelivered Orders

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to unforeseen circumstances, courier service disruptions, incorrect addresses, or other logistical issues.

If your order has not arrived within the expected delivery period, please contact us with your order number and registered contact details so that we can assist you.

7. Incorrect Address or Failed Delivery

Customers should verify their shipping details before completing an order. If a delivery attempt fails because of an incorrect address, an unavailable recipient, or other recipient-related issues, the courier may attempt redelivery or return the shipment, subject to its policies.

Additional shipping charges may apply where a shipment needs to be resent, if applicable and communicated to the customer.

8. Damaged Packages

If an order arrives with visible damage or signs of tampering, customers are encouraged to notify Indian Heart Association as soon as possible. Please retain the original packaging and provide photographs and order details to help us review the issue.

9. Contact Us

For questions regarding shipping, delivery timelines, or order status, please contact us through the contact details provided on our official website.

Indian Heart Association is committed to providing a reliable and transparent delivery experience for all customers.